We are a small family owned and run business, and your satisfaction is at the core of everything we do, which is why we have a dedicated team inspecting all items before they’re packaged for shipment. A thorough inspection is implemented with every pair and is a standard operation procedure that documents the condition of every pair before it leaves our warehouse.
Return Policy
We have a 14-day return policy from date of items delivered (running/consecutive days) and items must be unworn with no used marks including dirt or scuffs on any part of the shoes (outsole included). Items must be kept and returned in the original shoe box. To start a return please visit our self-service portal located on our website's footer or contact us at customerservice@starwides.com.
Exclusions:
1) Full priced items are eligible for the following: Up to 1 exchange eligible for a prepaid label using our self-service portal and no restocking fee. Returns to the original form of payment will incur a $10 restocking fee. If a product needs to be exchanged a second time it will incur a standard $10 restocking and shipping label fees assigned by carrier on self-service portal.
2) All sale items with a discount greater than 10% off (except when only a 10% welcome discount applied) are excluded from returns and can only be exchanged 1 time with a prepaid label and a $10 restocking fee will be charged. Item will be considered final sale after a one-time exchange.
3) Only sale items with less than a 20% off discount (not listed as final sale) where an exchange is not wanted can be eligible for a store credit. Store credit is valid for up to 12 months from date received.
4) Items labeled as final sale on product page are not eligible for returns, exchanges or store credit.
5) All returned items will incur a $10 restocking fee.
6) Items bought at full price with only a welcome 10% discount do not count as sale items and can be returned within 14 days of delivery date as long as item is not damaged and has not been worn. We recommend you try them on a carpet to avoid any marks on the outsole of the shoes. If we receive shoes in worn condition, they will be returned to you and we will not be able to process a refund.
7) Returns and exchanges are only supported in the United States. International sale shipments are considered final sale.
8) If your refund is approved once your returned shoes are inspected and approved, we will credit your payment method. Please allow up to 7 business days to process returns once received.
9) The total refunded amount is subject to the condition of the shoes and any other applicable deduction such as the shipping and restocking fees.
10) Shoes that have been worn, washed, or altered will not qualify to be returned and will be shipped back to original address provided.
11) Starwides is not responsible for lost or stolen items once they’ve shipped from our warehouse and any address issues will need to be dealt with directly with carrier.
*Final sale items can't be returned or exchanged.
Cancellation Policy
Cancellation on an order are only accepted before product has shipped. Please email customerservice@starwides.com if you’d like to adjust or cancel your order. Orders that have already shipped from our warehouse will not be canceled and will follow the standard return policy above. Orders that are successfully cancelled will received a full refund to original payment method.
Contact
For more information please contact us at customerservice@starwides.com and expect a response within 24-48 hours.